PAYMENT, SHIPPING AND RETURNS
Company: Platinum Europe Sp. z o.o.
Address: Kolejowa 45 lok U6, 01-210 Warsaw, Poland
Tax ID (NIP): PL5242937598
Email: europeplatinum@gmail.com
Website: https://platinumchetvertinovskaya.es
Payment:
We accept credit/debit cards (Visa, MasterCard, etc.), PayPal, and bank transfer.
All payments are processed through certified secure systems (PCI DSS compliant).
Card data is not stored. Currency: Euro (EUR). Prices include VAT.
Shipping:
We ship to Spain (including Canary and Balearic Islands) and EU countries.
Estimated delivery time: 24–72 hours within Spain, 3–7 days within the EU.
Shipping cost is displayed during checkout. Free shipping is available for orders above a certain amount (as specified on the website).
We use tracked courier services (GLS and similar).
A tracking number is provided after dispatch.
Quality control and responsibility:
All products are inspected before shipping. After delivery, storage and proper use are the customer's responsibility.
Products such as adhesives or professional tools may lose their properties if improperly stored. In such cases, the seller is not responsible.
If a product has a manufacturing defect or is damaged during transport, please report it within 48 hours with photos. We will arrange a replacement or refund.
Returns:
The customer may return unused and unopened products within 14 days of receipt.
To request a return, email europeplatinum@gmail.com and include the order number.
Return shipping costs are paid by the customer, except in cases of defects or seller errors.
Refunds are processed within 14 days of receiving the returned item.
Customer service:
europeplatinum@gmail.com (Monday–Friday, 9:00–18:00 CET).
Response time: within 1 business day.
Dispute resolution:
Disputes are resolved amicably whenever possible. The customer may contact consumer protection authorities or use the EU ODR platform: https://ec.europa.eu/consumers/odr
Applicable law:
Spanish and EU legislation on e-commerce and consumer protection applies.